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FAQ

Frequently asked questions

Straight answers about fees, tenants, commercial properties and how we work.

Owners

Do you charge a percentage of my rent?

No. Residential management is a flat monthly fee: from $149/month for condos and from $199/month for freeholds, plus HST. Your fee doesn't rise when your rent does.

Which areas do you serve?

The Greater Toronto Area, including Toronto, Etobicoke, Mississauga, Brampton, Oakville, Vaughan, Markham, and the Waterloo region, including Waterloo, Kitchener and Cambridge.

I live outside Canada. Can you manage my property?

Yes. We work with owners who live abroad. On the All of It package we also remit non-resident tax to the CRA on your behalf.

Do you handle repairs and renovations?

Yes. We coordinate vetted local trades for everything from eavestrough cleaning to a new roof or furnace, and keep you updated until the job is closed out.

Pricing

What does tenant placement cost?

All Change is one month's rent, charged once when a new tenant signs. It covers marketing, showings, screening, the lease and the move-in inspection.

Why does freehold pricing say 'from'?

Houses vary more than condos. $199/month is the starting price; we confirm the exact fee in writing after a free rental analysis.

Are prices in Canadian dollars?

Yes. All prices are in CAD and exclude HST.

Commercial

Do you manage commercial properties?

Yes. We manage small retail, office, light industrial and mixed-use properties for independent owners.

How is commercial management priced?

Each property is quoted on its own, based on square footage, number of tenants and lease type (net or gross). You get an itemized quote in writing before you sign.

Tenants

How do I request a repair?

Use the maintenance request form on our Tenants page. Include photos if you can. For emergencies such as flooding, fire or no heat in winter, call us right away.

How do I pay rent?

Rent is due on the first of the month. Pay by Interac e-Transfer or the payment method set out in your lease.

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