Privacy Policy

Last Updated: January 1, 2025

All Done Property Management (“All Done”, “we”, “our”, or “us”) is committed to protecting your privacy and the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.alldonepm.com or interact with us through any of our services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide to Us

This may include:

  • Name

  • Email address

  • Phone number

  • Property details

  • Tenant information submitted through contact forms

  • Maintenance request details

  • Documents or files voluntarily uploaded

  • Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent

  • Referral sources

  • Cookies and similar tracking data

1.3 Information From Third Parties

We may receive information from:

  • Payment processors

  • Background screening services

  • Property owner portals

  • Tenant communication channels (e.g., email, messaging apps)

  • Advertising or analytics partners

2. How We Use Your Information

We use personal information to:

  • Provide property management services

  • Respond to inquiries and support requests

  • Manage tenant applications, leases, and communication

  • Facilitate maintenance requests

  • Communicate with property owners

  • Process payments and generate receipts

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

  • Prevent fraud and ensure security

We only collect information necessary for the purposes of delivering our services professionally and efficiently.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

3.1 Service Providers

Trusted third parties who assist with:

  • Payment processing

  • Accounting

  • Property maintenance

  • Email and communication services

  • Hosting and IT support

  • Secure document storage

All service providers are required to maintain the confidentiality of your information.

3.2 Legal and Compliance

We may disclose information if required to:

  • Comply with Ontario’s Landlord and Tenant Board (LTB) requirements

  • Respond to legal requests, subpoenas, or investigations

  • Protect our rights, property, or safety

  • Enforce leases or service agreements

3.3 Property Owners

For tenants, certain information may be shared with the property owner as required to manage the tenancy.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

  • Understand website traffic

  • Improve site performance

  • Personalize user experience

You may disable cookies in your browser settings, but some features may not function correctly.

5. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your information, including:

  • Encrypted data storage where applicable

  • Secure communication channels

  • Access controls and authentication

  • Regular system monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal and regulatory obligations

  • Maintain accurate business records

When no longer needed, information is securely deleted.

7. Your Rights

Depending on your jurisdiction (including Ontario and Canadian privacy laws), you may have the right to:

  • Access the personal information we hold

  • Request corrections or updates

  • Request deletion of certain information

  • Withdraw consent to certain uses (where applicable)

  • Request information about how your data is processed

To exercise these rights, contact us using the details below.

8. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. Continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

All Done Property Management
Email: info@alldonepm.com
Website: www.alldonepm.com